FAQ

Customers:

What languages do you offer?
Do you offer translation?
How do I get started?
I currently work with an office in your network. Can I keep my local contact and still use the network?
I work with an office in your network and would like to continue using local interpreters. Can I keep working with local interpreters when I join the network
Do you offer service to individuals in need of interpretation, or only organizations?
Do you offer confirmation or reminder call services?
Is Unite Languages compliant with HIPAA?
Can Unite Languages accommodate urgent or last minute requests?
Are Unite Languages’ interpreters certified?
Why should my organization provide interpretation services?

Interpreters:

How do I join Unite Languages?
Where do I find appointments to accept through Unite Languages?
I can’t work a regular schedule, or my schedule changes every week. Can I still work with Unite Languages?
What are the requirements for audio only (telephonic) or audio/visual interpreting?
How is face-to-face interpreting billed?
How do I report my time for an audio only (telephonic) or audio/visual call?


Customers:

What languages do you offer?

You can see a list of the languages we offer here. If a language you need is not on the list please contact us at unitelanguages@uscridc.org – we may still be able to provide an interpreter for you.

Do you offer translation?

For translation needs please contact your coordinator or unitelanguages@uscridc.org.

How do I get started?

Fill out our new customer form. A representative will be in contact shortly.

I currently work with an office in your network. Can I keep my local contact and still use the network?

If you are already working with one of our network partners your local contacts will remain unchanged. The local office will facilitate your access to the Unite Languages network.

I work with an office in your network and would like to continue using local interpreters. Can I keep working with local interpreters when I join the network?

All face-to-face appointments will use local interpreters. VRI and OPI appointments may be completed using network interpreters if the local office does not have the capability to provide interpretation in the language you need.

Do you offer service to individuals in need of interpretation, or only with organizations?

Yes, please contact us at unitelanguages@uscridc.org for more information.

Do you offer confirmation or reminder call services?

A confirmation call is an appointment reminder call made by the interpreter directly to the person needing interpretation. During the call an interpreter reminds the client of their upcoming appointment and verifies that the client can still attend. Many of our customers find that this service greatly decreases no shows for scheduled appointments. There is sometimes a small charge for this service – please contact your Interpretation Coordinator for information specific to your account.

Is Unite Languages compliant with HIPAA?

Both Unite Languages and our audio/visual partner are compliant with HIPAA.

Interpreters are trained extensively on maintaining the privacy rights of clients both during and after services have been provided. Interpreters must also agree to provide VRI and OPI services in a private space, which meets HIPAA privacy standards.

Our audio/visual partner is compliant with the security standards of HIPAA and all sessions are conducted with a unique meeting ID, ensuring that only the parties which are required on the call can access the meeting.

Can Unite Languages accommodate urgent or last minute requests?

Unite Languages may be able to address urgent or last minute requests. Please contact your coordinator for more information after becoming a Unite Languages customer.

Are Unite Languages’ interpreters certified?

Most facilities that require a certification are referring to completion of a 40 hour interpreting program culminating in a certificate of completion. The Unite Languages interpreter training program meets these requirements and includes an additional 10 hours of self-directed training. If you require an interpreter to have special training of any kind please notify your Interpretation Coordinator. Coordinators can limit the interpreters who can accept your appointments to interpreters who have the required training.

Why should my organization provide interpretation services?

If your organization accepts federal funding from Medicare or other federal programs interpretation services are required for limited proficiency English (LEP) individuals. In certain circumstances, failure to ensure that LEP persons can effectively participate in or benefit from federally assisted programs and activities may violate the prohibition under Title VI of the Civil Rights Act of 1964, which indicates that non-provision of language services can be a form of national origin discrimination.

Even if your organization is not obligated to provide language services there are several compelling reasons to provide language services.

Better communication leads to more efficient work when staff engages with LEP individuals.

Better communication is correlated with better health outcomes for patients. This is because patients who understand their care are better able to make informed decisions and better able to follow physician instructions.

In social services settings clients who understand the services for which they are eligible are better able to use such services.

Parents who are more connected and informed about their children’s education are more able to help children develop good study habits and classroom behavior, improving school performance.

Interpreters:

How do I join Unite Languages?

Please fill out our interpreter application. A representative will contact you regarding next steps.

Where do I find appointments to accept through Unite Languages?

All appointments are found in our online scheduling website, My UL. Please fill out the interpreter application or contact your Interpreter Coordinator to get access to My UL.

I can’t work a regular schedule, or my schedule changes every week. Can I still work with Unite Languages?

Our interpreters are never obligated to take assignments and are able to set their own schedules. There is also no minimum amount of interpreting required.

What are the requirements for audio only (telephonic) or audio/visual interpreting?

The most important requirement is that interpreters have a private, quiet space in which to conduct their appointments. Additionally, interpreters need a computer, tablet, laptop or similar device with a microphone and camera to conduct audio/visual calls, and adequate internet bandwidth to provide a quality call. Typically, cable provided internet has sufficient bandwidth. Audio only calls may be conducted on a telephone or through a computer with a microphone.

How is face-to-face interpreting billed?

When you complete a face-to-face job you will have the customer fill out our face-to-face form confirming the length of the appointment. Interpreters then return the form to their Interpreter Coordinator for processing.

How do I report my time for an audio only (telephonic) or audio/visual call?

For video remote or audio only/OPI calls you do not need to fill out any forms. The length of these calls is recorded by our audio/visual or audio only provider and is automatically sent to My UL for customer invoicing and payroll processing.